At Bharat Mata Packers and Movers Chandigarh, we believe that trust is built on transparency, safety, and fairness. That’s why we’ve designed policies that ensure our customers always feel secure and informed before, during, and after their move.

1. Privacy & Data Protection Policy

Your personal information is as important as your belongings, and we take both seriously.

What We Collect:

• Name, phone number (like 9041017191 if used to contact us), and email.
  
  
• Pickup and delivery addresses.
  
  
• Moving details (date, type of goods, vehicle info).
  
  

How We Use Your Data:

• To generate accurate quotes.
  
  
• To schedule your move.
  
  
• For communication and updates.
  
  
• We never sell your data to third parties.
  
  

Security Measures:

• Encrypted communication during booking.
  
  
• Limited access to sensitive data only to authorized staff.
  
  
• Safe digital record storage with regular monitoring.
  
  

2. Our Transparent Billing Process

We know many clients worry about hidden costs. That’s why we follow a 100% transparent billing system.

Quoting & Estimation:

• Based on volume of goods, distance, manpower, type of packing, and transport.
  
  
• Free site visit or video call survey if required.
  
  
• Written estimate provided for clarity.
  
  

Payment Methods:

• Cash, UPI, Bank Transfer, or Card payments.
  
  
• Advance booking token (10–20%) required.
  
  
• Balance payment after delivery.
  
  

Final Invoice:

• Includes labor, packing, loading, transportation, unloading, and GST (if applicable).
  
  
• No last-minute surprises.
  
  
• Extra services (like unpacking or rearranging) billed separately if requested.
  
  

3. Our Step-by-Step Working Method

We want you to know exactly how we work, so you never feel uncertain during your move.

Booking Your Move:

• Call us at 9041017191 or request a quote online.
  
  
• Confirm the date and pay a small token advance.
  
  

Preparation & Packing:

• Survey done (online/offline).
  
  
• Goods packed with high-quality materials.
  
  
• Each box labeled for easy identification.
  
  

Move Day Protocol:

• Our team arrives on time with vehicles.
  
  
• Loading done systematically to avoid damage.
  
  
• GPS tracking available during transport.
  
  

Post-Move Support:

• Unpacking and rearranging (if requested).
  
  
• Insurance claims support (if required).
  
  
• 24/7 helpline available even after delivery.
  
  

4. Terms & Conditions of Service

Like every professional company, we follow a set of fair terms:

Cancellations & Rescheduling:

• Free cancellation if done 48 hours before scheduled move.
  
  
• Rescheduling available at no extra charge if informed in advance.
  
  

Service Limitations:

• We cannot carry flammable liquids, explosives, or perishable items.
  
  
• Pets are allowed only in special arrangements.
  
  

Liability & Insurance:

• While our team ensures safety, unforeseen accidents are covered by transit or comprehensive insurance.
  
  
• Claim process requires proof of damage within 24 hours of delivery.
  
  

5. Important Disclosures & Disclaimers

• Liability Limitations: Our liability is limited to the insurance coverage opted by the client.
  
  
• Third-Party Services: Sometimes, for interstate moves, we collaborate with verified logistics partners.
  
  
• Customer Responsibilities:
  
  
  • Be present (or assign someone) on moving day.
    
    
  • Ensure proper parking space for moving trucks.
    
    

Inform us about fragile items beforehand.